Accounting Customer Care (Account Management)

St. Paul, MN

Who we are 

We know you want a phenomenal career. We know you want a career with growth opportunities, work/life flexibility, and great benefits. We also know you want to care about what you do; you want to make a difference in people’s lives through your day-to-day work. 

At Nexstar Network, we believe that phenomenal career is possible. We’re a member-owned organization devoted to providing leadership and business coaching and training to residential service companies across the U.S., Canada, and beyond. That’s right: since 1992, we’ve been working with owners of plumbing, heating, cooling, and electrical businesses to help them grow to their fullest potential. 

We’ll help you grow to your fullest potential, too. Imagine coming to work for a company that offers a flexible “two days in-office, three-days at home” schedule for most positions at headquarters, because both in-person collaboration and flexibility are important. Imagine being able to casually walk into your CEO’s office to share an idea you’d like to try. Imagine knowing your voice matters at work, and you’re supported in your role by others who love to serve.  

Are you imagining it? Good. We’re waiting to meet you at Nexstar. 

 What we offer  

  • Base salary with performance bonus potential   
  • Competitive benefits package that includes company paid health, dental, vision, basic life insurance and disability coverage
  • 401(k) safe harbor plan with a 3% company contribution
  • Generous PTO plan  
  • Home service reimbursement 
  • Gym Membership and cell phone reimbursement  
  • We care about our team and expect you bring that same caring when you join

Key Tasks

  • Act as first point of contact for network members’ questions and requests related to billings and Gold Points, our bundling option that’s tracked like an internal currency.
  • Maintain ticketing system and weekly reporting, detailing incoming requests, notes on resolution, and amount of time to resolve.
  • Research account history using financial software and related tools, process invoice changes, credit memos, and other updates.  Partner with accounting team on more complicated transactions/updates.
  • Partner with multiple internal departments to understand their transactions and improve our member experience.
  • Identify patterns as opportunities for process improvements, partner with Senior Accountants who lead each revenue stream’s financial reporting to implement process improvements.

Skills and Experience

  • Outstanding listening, comprehension and oral/written communication
  • Ability to translate complex scenarios and transactions into plain English
  • Strong attention to detail, prioritization, organization and follow-through
  • Demonstrated customer-focus
  • Numerical/financial aptitude 
  • Some account management experience

Travel Requirements 

  •  Minimal 

Physical Requirements 

  • This position requires you to sit at a desk for a prolonged period of time 


Learn more about us 

If you want to be part of something bigger than just a job -- then this may be the job for you!  You will work in a place where you will be appreciated and where your work has a direct effect on the success of the Nexstar Network. Visit our site at Nexstar Network  to learn more about our organization. 

Employment is contingent on passing a pre-employment drug test and background check. Nexstar Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Nexstar Network complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.